View cart “Positive First Impressions” has been added to your cart. Remove item Thumbnail image Product Price Quantity Subtotal × Handling Difficult Customers - The L.A.S.T. Technique $0.00 Handling Difficult Customers - The L.A.S.T. Technique quantity $0.00 × Introduction to Contact Centres $8.00 Introduction to Contact Centres quantity $8.00 × Communication Skills Pathway $19.00 Communication Skills Pathway quantity $19.00 × Coping with Redundancy $8.00 Coping with Redundancy quantity $8.00 × Positive First Impressions $0.00 Positive First Impressions quantity $0.00 Coupon: Apply coupon Update cart Cart totals Subtotal $35.00 Total $35.00 Proceed to checkout