Introduction to Contact Centres
This video explains about the contact centre history, a brief history and some key components
Introduction to Coaching
This 10 minute video introduces the topic of coaching effectively and goes some tips to
Handling Difficult Customers
Difficult Customer Techniques – This 10 minute video outlines ways you can deal with difficult
High Performing Teams
This 10 minute video explains leadership styles around situational leadership and the 4 team stages.
